Wow! Great Example of Relationship Marketing!

June 14, 2009

My Wife received this email from Village Cinema on her birthday.

What a waste of an opportunity to be remarkable and to add a share of heart. Instead of having a genuine well intentioned message just saying “Hey this is your day – Happy birthday Jessica”, they tried to use her birthday to sell more tickets.
Hey Village Cinema, you could be different, it’s not about giving things away, but it’s about being remarkable, example: “Hi Jessica, Happy birthday…..By the way, did you know you share your birthday with Jennifer Aniston, Angelina Jolie and Brad Pitt?”
This not just diminishes the intention of being remarkable but also screws things up and sends the message “I really don’t care!”

What’s your opinion?

WOW Village Cinemas - You really know how to be nice!

WOW Village Cinemas - You really know how to be nice!

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{ 9 trackbacks }

7FigTrev (Trevor Willoughby)
June 14, 2009 at 10:14 am
lucio_ribeiro (Lucio Dias Ribeiro)
June 14, 2009 at 10:37 am
samotage (Sam Sabey)
June 14, 2009 at 10:52 am
daniel_butts (daniel_butts)
June 14, 2009 at 11:06 am
OnlineIncomeBot (Online Income Bot)
June 14, 2009 at 11:55 am
lucio_ribeiro (Lucio Dias Ribeiro)
June 14, 2009 at 1:14 pm
AnnMartin1 (Ann Martin)
June 14, 2009 at 1:45 pm
dr4fitness (Dr. Karen E Copeland)
June 14, 2009 at 2:46 pm
powderpuffbrig (Powder Puff Brigade)
June 14, 2009 at 3:00 pm

{ 4 comments… read them below or add one }

1 Stan Lee June 14, 2009 at 7:30 am

Missed opportunity! Plus it was an email, so no real cost involed.

On my wife’s birthday Paace always send her a letter and a double pass. Now that’s the way to look after your customers.
.-= Stan Lee´s last blog ..The epitome of style =-.

2 Stan Lee June 14, 2009 at 7:31 am

Oops! When I said Paace I meant Palace.
.-= Stan Lee´s last blog ..The epitome of style =-.

3 lucio ribeiro June 14, 2009 at 10:37 am

Now stan I’ve been told you get the double passes and go twice by yourself :- is it true?

4 Nathan Bush June 22, 2009 at 7:23 am

It looks like the rarely spotted uncle who calls you on your birthday to say happy b’day and slips into the end of the conversation that he needs to borrow some $.

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